Refund Policy

Duplicate or failed transactions

If your account is debited but our system does not confirm payment, do not pay repeatedly. Raise a support ticket with the Cashfree order reference. Bank or gateway reversals follow the applicable payment-network timelines.

Before installation

You may request cancellation before installation begins. Approved refunds may exclude costs already incurred for custom cabling, equipment dispatch or other clearly disclosed work.

After activation

Monthly plan charges are normally non-refundable after activation. Verified prolonged outages attributable to our network may qualify for a proportionate service credit at our discretion and subject to local law.

TV and OTT add-ons

Activated third-party subscriptions are subject to the provider’s terms and may be non-refundable once credentials or access have been issued.

Refund processing

Approved refunds are initiated through Cashfree to the original payment method. Processing time depends on Cashfree, the bank and the payment method. We will provide a refund reference when available.

How to request

Contact support with your customer code, booking number, payment date, amount and reason. Before launch, replace this paragraph with your support email, address and committed review timeline.

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